Home > Prevention & Precautionary Steps For Seniors > Where To Turn When There’s A Problem At A Senior Care Facility

Where To Turn When There’s A Problem At A Senior Care Facility

The word “ombudsman” is defined by Dictionary.com as follows :
om·buds·man – /ˈɒm bədz mən, -ˌmæn, -bʊdz-, ˈɔm-, ɒmˈbʊdz mən, -ˌmæn, ɔm-/ (om-buh dz-muh) –noun a government official who hears and investigates complaints by private citizens against other officials or government agencies. a person who investigates and attempts to resolve complaints and problems, as between employees and an employer or between students and a university.

If you reside in a senior care facility or have a family member who does, you may not know where to turn if a problem arises that cannot be resolved with the management or is believed to be of a criminal nature, a government Ombudsman Program is where you can go for help. The California State Long-Term Care Ombudsman Program is authorized by the Federal Older American Act and its State companion, the Older Californians Act. The primary responsibility of the program is to investigate and resolve complaints made by, or on behalf of, individual residents in long-term care facilities. These facilities include nursing homes, residential care facilities for the elderly, and assisted living facilities. The Long-Term Care Ombudsman Program investigates elder abuse complaints in long-term care facilities and in residential care facilities for the elderly.

The goal of the program is to advocate for the rights of all residents of long-term care facilities. The Ombudsman’s advocacy role takes two forms :

To receive and resolve individual complaints and issues by, or on behalf of, these residents;

To pursue resident advocacy in the long term care system, its laws, policies, regulations, and administration through public education and consensus building. Residents or their family members can file a complaint directly with the local Long-Term Care Ombudsman or by calling the Crisis Line. All long-term care facilities are required to post, in a conspicuous location, the phone number for the local Ombudsman office and the Statewide CRISISline number 1-800-231-4024. This CRISISline is available 24 hours a day, 7 days a week to take calls and refer complaints from residents.

Elder Abuse Recipe Card by *d00mtree on deviantART

Ombudsman services are free and confidential. Contact your local LTC Ombudsman.

Program for the following resident services :

Questions or concerns about quality of care
Questions or concerns about financial abuse
Suspected physical, mental or emotional abuse of residents
Witnessing services for Advance Health Care Directives
Requesting an Ombudsman to attend a resident care plan meeting
Requesting an Ombudsman to attend a resident or family council meeting

Information provided by CA.GOV – California Department of Aging.

800Seniors.com is a leading referral system in the Elderly Healthcare industry. We are located on 5400 Atlantis Court, Moorpark, California 93021. 800Seniors.com provides the perfect match between seniors searching for health care provisions such as Home Care, Home Health, Skilled Nursing, Hospice Care, Medical Supplies, as well as a variety of Assisted Living San Jose and Care Homes nationwide. Take the confusion and hassle out of the search. For more information call 1-800-768-8221, visit http://800seniors.com or fax us your details at (805)517-1623.

About The Author: Gloria Ha’o Schneider is an expert in senior citizen and baby boomer issues. Her topics revolve around Senior Living and Healthcare to provide the latest information to this demographic as well as their families and loved ones.

  1. June 28, 2011 at 8:31 pm

    Great post, everyone should know that these options are available to them.

  1. July 6, 2011 at 1:01 pm

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